Zero Percent

Almost 40% of food in the United States goes to waste. Social enterprise Zero Percent sought to change this. As UX designer, my task was to design a crowdfunding platform that helped donors understand Zero Percent’s multifaceted mission.

Process

Understand

  • Comparative Analysis

    We conducted a comparative analysis of other crowdfunding and donation websites, with a focus on noting components, functions and flows. We identified both compelling “bright spots,” and elements that were common or standard across most donation platforms.

  • User Survey

    Our research goals centered around understanding the motivations, preferences, and pain points for people who make occasional or recurring donations online. I developed a 10-question quantitative/qualitative survey for measuring these questions. Between online submissions, an afternoon chatting with passersby at Chicago’s NBC-Universal Plaza, and two phonecalls, we gathered over 40 survey responses and 2 in-depth qualitative interviews.

  • Insights

    Filtering and graphing survey responses in Excel, we were able to identify strong and marginal trends and correlations. Surprisingly, interviewees weren’t too concerned with whether an organization was local – a challenge to the existing assumptions of our team. A belief in the mission of the organization, as well as the ability to understand precisely how a donation would be spent, were most important to many interviewees. This insight guided the iteration process later on.

  • Task Model

    Based on both the survey results and comparative analysis, we developed a simplified task model for understanding the four stages of the donation process: donation acquisition, decision, transaction, and follow-up.

Diverge

  • Mind Mapping

    We closely followed the Google Ventures “Diverge” process for ideation. We conducted this process individually for each stage in the task model: donation acquisition, decision, transaction, and follow-up. Mind Mapping was a brief free-association exercise to gather all thoughts related to one of these stages.

  • Crazy 8's

    Once mind mapping was complete, we sprinted through the “Crazy 8s” brainstorming exercise. Here, my partner and I considered a total of 16 possibilities for representing a donor’s impact at the time of donation.

  • Storyboarding

    We then conducted a focused exploration of four of the most compelling concepts through a 3-panel storyboard.

Decide

  • Prototype Selection

    With a smaller subset of possible concepts, we then revisited our insights from user research. We had to pick one concept to prototype quickly, so these insights were critical in helping us come to a quick consensus on the “champion” idea.

  • Mission Focus

    Because user research indicated that donors prioritized mission over location, we eliminated concepts that placed unnecessary focus on geography.

  • Impact Communication

    We selected the donation concept that we hypothesized would allow users to understand the immediate and long-term impact of their donation in the most honest and delightful way.

Prototype

  • AxureRP

    We then spent a day generating clickable prototypes using Axure RP. I focused on the donation and transaction flows.

  • Donation Flows

    The concept we chose to prototype for the donation page relied heavily on interaction, so I paid specific attention to leveraging Axure’s dynamic panels, interactions, and formula editors in order to demonstrate the visual concept.

  • Transaction Flows

    Comparative analysis led me to understand that "less is more" in online transcations, so I constrained the transaction flow to a small modal that made the process feel quick.

Validate

  • User Testing

    Our first round of user testing was conducted in-person. We initially presented users with 5-second tests, to better understand the weight of elements on the page. Verbal walkthroughs helped us understand what users were seeing and thinking as they explored the pages in-depth.

  • 5-Second Tests

    Clarity of the Zero Percent concept was key. I used 5-second tests to briefly show users page layouts, and better understand where screens were clarifying - and confusing - the Zero Percent donation model.

  • Verbal Walkthroughs

    Verbal walkthroughs helped us understand what users were seeing and thinking as they explored the donation pages in-depth. They quickly helped me identify issues and pain points in the transaction flow.

  • Remote Testing

    Our second round of user testing was conducted remotely. Users were provided a link to a clickable prototype, and tasked with making a donation to a specific organization. Feedback was then gathered through a semi-structured survey at the end of the process. This survey focused on testing our success in solving problems identified in the first round of user testing.

Results

Zero Percent

  • Year

    • 2015

    Duration

    • 2 weeks
  • Roles

    • UX Design
    • Interaction Design

    Client

    • Zero Percent
    • Chicago, IL
  • Tools

    • AxureRP
    • Illustrator
    • SurveyMonkey
    • Keynote
  • Team

    • Aaron Faucher UX Design Interaction Design
    • Courtney Leonard UX Design Interaction Design
    • Rajesh Karmani Founder, Zero Percent